TRADING TERMS AND CONDITIONS
DEFINITIONS
In these conditions the following definitions shall apply:
“The Company”: Capelles Building Stores Limited
“The Purchaser”: The person, firm or Company placing the Order
“Order”: The order accepted by the Company for the goods
“Goods”: The goods specified in the Order
“Terms”: These Terms and Conditions
“Working Day”: All days excluding Saturdays, Sundays and Bank Holidays
“We” or Our” refer to the Company, its Directors and employees
STOCK TILES
The company keeps a selection of tiles in stock and the returns policy for these tiles is as follows:
- Only full boxes of tiles can be returned, no single tiles will be accepted
- The Company will accept returns of single decor and border tiles
- We can only accept returns of stock tiles on the production of a valid till receipt and only within three months of the date of purchase
- A refund or credit note will be given for the returned tiles at the net price originally paid
Whilst every effort will be made to ensure adequate stocks of all stock tiles, the Company cannot guarantee that it will have sufficient stock tiles in stock to fulfil an order at any given time.
SPECIAL ORDER TILES
If a Purchaser places an order with the Company for tiles which are not usually stocked by the Company, the Company will require a 50% non-refundable deposit. At the time of delivery an invoice will be issued for the full value of the order. This invoice, less any deposit paid at the time of the order, will be payable under our normal credit terms detailed below.
It is the responsibility of the Purchaser to ensure that the correct tiles have been supplied upon delivery/collection. The Company must be informed of any discrepancies within 2 working days of delivery/collection. The Company will not be liable for any discrepancies if notified after this date.
Over orders of special order tiles cannot be returned to the Company under any circumstance. Where plans or measurements are provided to the Company by the Purchaser we will calculate the number of tiles required based on our Suppliers estimate of the number of tiles per square metre. Whilst every effort will be made to ensure the correct number of tiles is ordered we cannot accept liability for any over or under orders and it is the responsibility of the Purchaser to ensure the correct number of tiles is ordered. Our calculations for tiles are only ever estimates and we will always allow for approximately 10% extra tiles for the purpose of cuts, breakages and spares. This practice is in line with common industry practice.
The Company cannot guarantee any delivery times for special order tiles. We aim to fulfil all tile orders within 15 working days from the date of the order but this can be longer as occasionally our suppliers are out of stock or freight cannot be shipped to the Island due to adverse weather conditions.
TILE SHADINGS
Colour, glazing and shading of tiles can vary dramatically from batch to batch. Samples in our showroom and brochures are for general guidance only and will not necessarily be identical to the tiles held in stock or ordered from our suppliers.
We always recommend once you have received your tiles that you lay them out as they will be laid prior to fixing to the wall or floor as under no circumstances will we be liable for any errors or shading issues once the tiles have been fixed.
FIRES AND FIREPLACES
The Company will provide advice about which fire will suit your requirements and will measure and fit your fire and fireplace once it has been delivered. A detailed quote will be prepared for this service and if the quote is acceptable a 50% non-refundable deposit will be required to confirm the order prior to any goods being ordered from our suppliers.
We cannot guarantee any delivery times for fires and fireplaces as we are dependant on the delivery times of our suppliers. Typically you should allow 15 to 20 working days for the delivery.
GRANITE WORKTOPS
We supply pieces of granite to be used for various purposes (kitchen or vanity worktops, windowsills, etc). The Purchaser is responsible for providing a 1:1 scale template made out of suitable material so that we can cut the granite to shape. A 50% non-refundable deposit is required before we can proceed with any granite order.
We cannot guarantee any delivery times for granite worktops as we are dependant on the delivery times of our suppliers. Typically you should allow 20 to 30 working days for the delivery however this may take longer due to supplier stock levels, public holidays, etc.
OTHER SPECIAL ORDERS
Any orders placed with the Company for non-stock items will require a 50% non-refundable deposit prior to the order being accepted. The balance of the invoice will be payable once the goods have been delivered in line with our standard credit terms as detailed below.
No special order goods can be returned to the Company unless they are damaged or the incorrect goods have been supplied by the Company’s suppliers.
We cannot guarantee any delivery times for special order items as we are dependant on the delivery times of our suppliers.
DELIVERY AND BREAKAGES
For all tile and fire orders over £300 delivery is free. A delivery charge of £20 will be payable for deliveries under this value. Should the delivery require the hire of a Hi-Ab then we will pass on the cost of this hire to the Purchaser.
All deliveries must be checked by the Purchaser and any breakages notified to the Company within 2 working days of delivery. The Company cannot accept any liability for damaged goods after this period. Any items purchased from our showroom or taken from our store must be checked at the point of sale as we cannot accept items after they have left our premises.
RETURNS
Stock Tiles
Full boxes of stock tiles may be returned to the Company within 2 weeks of purchase and must be in their original boxes and in a re-saleable condition. The tiles will only be accepted if they are of the same shade as our current stock and only on presentation of a valid receipt. Individual tiles will not be accepted and we recommend that at least 1 box of spare tiles are retained by the Purchaser in case of future damages.
Special Order Tiles
Under no circumstances will the Company accept returns of special order tiles.
The use of Large format tiles can lead to an increase in cutting & therefore wastage & we strongly recommend adding 15% for cutting & wastage.
Stock Patio Slabs
Returns of stock slabs will be accepted within 2 weeks of the delivery date providing the slabs have not been laid and are in a re-saleable condition. The slabs will only be accepted on presentation of a valid receipt.
Special Order Patio Slabs
Under no circumstances will the Company accept returns of special order slabs.
Other stock items
Returns of stock items will be accepted within 2 weeks of the delivery date providing they are in a re-saleable condition. Goods will only be accepted on presentation of a valid receipt.
Other Special Order Goods
Under no circumstances will the Company accept returns of special order goods.
All returned goods must be brought back to our showroom by the Customer. If the Purchaser requires returned goods to be collected by the Company then a collection charge of £20 will be made for small sized items and a charge of £45 per hour will be made if a Hi-Ab is required to collect the goods.
TILING SERVICES
We do not offer tiling or measuring services under any circumstances. We can provide you with a list of recommended independent tilers who will be able to measure and fix your tiles under a separate agreement. The Company does not employ these tilers nor receive any commission from their appointment and we cannot therefore accept any responsibility for the work carried out by them.
Any orders placed with us must be paid for in full at the time of delivery of the tiles and no funds can be withheld from the company pending fixing of the tiles.
ADHESIVE AND GROUTS
We will make every effort to ensure that the correct adhesive and grout is supplied for the specifications of your project. However, our advice is based on the product specifications provided to us by the manufacturer and therefore no liability will be accepted if the wrong adhesive or grout is used.
We cannot accept any returns for opened adhesive or grouts. Unopened bags will be accepted back into stock and a credit note or refund will be issued only upon the presentation of a valid till receipt and only within one month of purchase.
CUTS TO TILES, SLABS, GRANITE, ETC.
The Company offers a cutting service whereby items can be left with us to be cut (at a charge which varies depending on the type of material cut and the complexity of the cut). All items to be cut must be clearly marked on their face. We cannot accept liability for any damage, breaks, cracks or incorrect cuts to products caused whilst cutting.
CREDIT TERMS
Unless you have a pre-arranged trade account with us all invoices are payable within 7 days of the invoice date. The company reserves the right to charge interest at 2.5% per calendar month on any outstanding overdue balances. You will be sent weekly statements detailing outstanding balances until the balance is paid in full. Failure to pay the balance owed within one month of the invoice date may result in action being taken to recover the debt through the Courts. Any costs incurred by the Company in recovering the debt will be borne by the Purchaser.
PRICING
The price of the goods ordered will be the price quoted in any written quote or the price relevant on the day of the acceptance of the order by the Company. Prices for tiles are quoted per square metre but please note that the tiles are actually priced individually so the square metre price is an approximation based on the number of tiles per square metre.
The prices displayed on the tiles are subject to change if our suppliers change their prices to the Company. It is not always possible to re-label the displays with updated prices immediately after they change and therefore the price charged may vary to that on display. The correct price at the point of sale is that recorded on our computerised stock control system and not necessarily that displayed on the tiles.
RISK AND PROPERTY
The risk of damage to or loss of the goods passes to the purchaser at the time of delivery of the goods. Notwithstanding delivery of the goods the property of the goods shall not pass to the Purchaser until the Company has received in cash or cleared funds:
(a) Payment in full of the price of the goods; and
(b) Payment in full for all other goods agreed to be sold by the Company to the Purchaser, for which payment is then due or accruing due.
IMPORTANT PRODUCT INFORMATION ABOUT NATURAL STONE PRODUCTS
Please read through the following information carefully before ordering your tiles. It will help you to select the correct tiles for your application. The following refers both to the Original Style Earthworks range and our natural stone products sourced from different suppliers.
Choosing The Right Material
The characteristics of our natural stone, slate, marble and terracotta all vary considerably, as does their suitability for different types of installation. For example, pale limestone used in a kitchen is more likely to show marks and wear than a travertine. Please bear in mind that most of our tiles are porous to some extent. If they are laid outside, they may absorb water and this will make them susceptible to frost damage.
Colour Variation
These tiles are made from natural products. It follows, therefore, that there may be some variation in colour from one tile to another. Indeed, this is usually considered to be an advantage from an aesthetic point of view. It also means, however, that you cannot assume a single sample tile will give you an accurate indication of colour of the surface as a whole.
The distinctive yet subtle variations in hue within each tile and between individual pieces enhance the character of the installation. Differences between batches can be even more marked. For this reason we strongly recommend that you buy all the tiles at one time. We also recommend that you, or your fitter, spends time loosely laying the tiles to achieve the most pleasing distribution of shades before fixing them permanently to the wall or floor.
Blemishes
Similarly, due to the natural origins of these products, some of our tiles may have minor chips or blemishes. Such relatively insignificant imperfections should be considered normal and not the result of poor or faulty workmanship. This factor is more apparent in some materials and finishes than in others and your choice of tile should take this into account. Porous and pitted tiles are clearly less suitable than polished ones for surfaces that need to be kept spotlessly clean.
Tile Sizes
Nominal sizes and thicknesses for each type of tile are given throughout the brochure. However due to the high degree of hand- finishing , these should be treated as a guide only.
When calculating the number of tiles you will require, do not forget to make an allowance for cutting and wastage of approximately 10%.
Fixing And Sealing
We strongly recommend that your fitter obtains our free leaflet ‘Earthworks Fixing Guide’ (available from the Original Style website – www.originalstyle.com) and reads it thoroughly prior to commencing any work. This booklet explains fully the steps necessary to plan, fix and seal your tiles and how to maintain them in first class condition in the years ahead. In particular, it is important that the fitter understands the requirements for surface preparation, the pattern or blended effect you want, protecting newly laid tiles from ongoing work and the importance of sealing.
Please Note
Earthworks tiles are made from natural products. There will be some variation in hue within each tile and between individual pieces which enhances the character of the installation.
